We should have been told this at check-in. We called housekeeping and they asked us if we had “requested our room to be cleaned.” Apparently, due to COVID guests must request housekeeping services. We came back with just enough time to make our dinner reservations to find our room the same way we left it/ unmade bed, dirty towels and not cleaned. This lack of communication really caught us off guard after we came back from a full day of sightseeing. The tv remotes and even the hairdryer are in sealed plastic bags albeit the bag containing the hair dryer was gross and clearly had been reused.

Apparently, this is all part of their COVID mitigation plan which appears to be very good. We searched the room for a breakfast menu and when we couldn’t find it, looked for the non- existent phone directory. We were never informed that the guest directory/ room service menu is on the television now. The front desk staff desperately needs training. We love the hotel and really enjoy staying in the suites. We’ve been coming to Mount Airy Lodge & Casino for years. With so much to do the only thing you have to worry about is where to start. Indulge at one of our dining establishments, start a hot streak on our expansive casino floor, play a round of golf on our Audubon International Certified Golf Course or relax and rejuvenate at our pool and spa.

Once you’ve taken in your luxurious guest room you’ll want to step out and enjoy everything else Mt Airy Casino Resort has to offer. All of our guest rooms feature the finest of linens. Our suites feature all the lavish amenities of our guest rooms and so much more including cozy living rooms. If you are looking for the pinnacle of luxury and comfort experience euphoria in one of our exquisite suites. Our King and Double Queen guest rooms offer an experience well beyond the standard Poconos vacation and include spacious bathrooms and plush furnishings. Mount Airy Casino Resort was the first casino resort in Pennsylvania to earn the prestigious AAA Four Diamond Rating and continues to keep that status more than a decade later. Unwind in wall-to-wall comfort with pillow-top beds, spacious bathrooms, room service, WiFi and much more. With a stay in one of our lavish Pocono resort rooms, you can play all day….and all night.

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